Clear terms for a working relationship.

These terms explain what we provide, what you pay, how we work together and what happens if either side needs to leave. Your accepted order records the exact plan, scope and dates for your project.

1. Who the agreement is between

We are Beyond Arc Ltd trading as Websites by Arc, a company registered in England and Wales under company number 16813460. Our registered office is 9 Cedar Field, Clayton-Le-Woods, Chorley, England, PR6 7RW. You can contact us at hello@websitesbyarc.co.uk.

“You” means the customer named in the accepted order. You confirm that you enter the agreement wholly or mainly for business purposes and have authority to bind that business. Our plans are not available for personal or consumer purposes; contact us before ordering if that is not true.

2. The agreement and your order

The agreement consists of your accepted order or fixed quote, these terms and any schedule expressly incorporated into the order. The order wins if it conflicts with these terms on customer-specific scope, price or dates. A private preview or proposal illustrates a possible direction but is not part of the final scope unless the order says it is.

The agreement starts when you accept the order in writing. We start chargeable build work only after the first payment is confirmed or cleared by the payment provider or our bank. A mandate, scheduled debit or promise to pay is not proof of payment.

3. What we provide

We provide the pages, features, hosting, care and search work listed in your order with reasonable care and skill. Current plan descriptions and prices appear on our pricing page; your order fixes the version you buy.

Every core plan includes a mobile-first website, hosting, SSL, a technical search foundation, monthly technical health checks and one included edit batch of up to 30 minutes each month. Domain registration and renewal for one ordinary .co.uk domain are included while the subscription remains active. Premium domains and unusual registry charges are quoted separately. Unused edit time does not roll over. New pages, redesigns, integrations and features outside the agreed scope are quoted before work starts.

Search and Google Business Profile work is limited to the actions stated for the selected plan and depends on accurate customer information, eligible profiles and required access or verification. We do not promise rankings, traffic, leads or placement in AI answers.

4. Prices, minimum terms and renewal

The selected route and exact price are stated in your order.

• Monthly plans: Starter is £39 per month; Basic £67 per month; Standard £99 per month; Extended £149 per month; Commerce £199 per month; and Commerce+ £249 per month. Each monthly plan has a 12-month minimum. After the minimum, it continues month to month at the same price until either side gives at least 30 days’ written notice.
• Starter upfront: £399 is payable upfront for the first 12 months. Before that period ends, you choose either a £399 payment for a new 12-month term or conversion to £39 per month rolling, cancellable with at least 30 days’ written notice. We will ask for the choice and will not silently create a new annual term.

Beyond Arc Ltd is not VAT registered. No VAT is charged. The published amounts are the total customer prices. If our VAT status changes, we will give notice. We will preserve the stated total price during an existing fixed 12-month term and deal with any revised price at renewal or, for a rolling plan, on at least 30 days’ notice.

Provider fees for WBA’s own Direct Debit collection are our cost and are not added to your plan. Customer-owned shop, booking, card-processing and other third-party accounts are different: their current provider fees are paid by you and shown before setup.

5. Payment and Direct Debit

We normally collect monthly and renewal payments through GoCardless. You complete the provider’s secure mandate or payment page; we do not collect or store your bank details. Payment dates, amounts and any advance notice are shown by us or GoCardless.

Cancelling a Direct Debit cancels the payment authority but does not by itself cancel this agreement or remove undisputed amounts already due. We will not collect under a cancelled mandate. You must use another agreed method for any amount properly due.

If payment fails, we will avoid duplicate collections and notify you. We may make one manual retry or use an enabled provider retry service with the required notices. If an undisputed amount remains unpaid seven days after written notice, we may pause non-essential work and hosting or care until it is resolved.

6. Your responsibilities

You will provide accurate information, content, decisions, approvals and access when reasonably requested. You confirm that you have the right to use everything you supply and that it is lawful, accurate and not misleading. You remain responsible for your business claims, prices, regulated statements, reviews, privacy information and account permissions.

Customer delay extends affected dates. We will identify the missing input rather than silently filling factual gaps.

7. Changes and acceptance

Your order states the included pre-launch review round and acceptance method. We correct defects against agreed scope without using that allowance. Preference changes, new layouts, new content types or new functionality are change requests and may affect price or timing; we will agree that in writing first.

We will provide a review link when the agreed scope is ready. You will either accept it or give one consolidated list of scope defects within the review period in your order. Silence is not final acceptance unless the order contains an objective acceptance period and remedy.

8. Domains, customer accounts and portability

Your domain is yours. Where we register it for you, we record you or your business as the beneficial owner and manage DNS while the service is active. Customer shop, booking, analytics, search and payment accounts remain customer-owned wherever the provider supports that arrangement.

When the service ends, we will transfer the domain and customer-controlled accounts we manage, subject to provider processes and payment of undisputed third-party charges. We do not withhold a domain to force payment of a disputed service invoice.

9. Intellectual property and handover

You keep ownership of your existing content, identity, data, photographs and other materials. We keep our existing tools, reusable components, templates, methods and know-how. Third-party materials remain under their own licences.

Once all fees due for the initial 12-month term and the relevant build are paid, we assign to you the bespoke final website design and content created specifically for you. We grant a perpetual licence to use our reusable components only as embedded in that delivered website. On exit we provide a reasonable static/source export of the transferable site and your content; separately requested migration work may be quoted.

We use your name, logo or site in our portfolio only with your written permission.

10. Hosting, care and service changes

Hosting and care continue while the plan is active and paid. We use reputable third-party infrastructure and aim to restore faults we control promptly, but cannot promise uninterrupted service where providers or events are outside our control.

We may make security, maintenance or provider changes that do not materially reduce the agreed service. We will agree any material reduction or customer-specific scope change in writing.

11. Confidentiality, privacy and data processing

Each side will protect the other’s confidential information and use it only to perform the agreement. Our privacy notice explains how Beyond Arc Ltd handles sales, account and service-administration data.

Where we process personal data on your behalf through a customer website or connected service, the data processing schedule below applies. You remain responsible for deciding why that data is collected, giving required privacy information and approving the systems used.

12. AI and third-party production tools

We may use code, design or AI-assisted tools under human direction to help produce the service. We remain responsible for the agreed deliverable. We do not upload confidential, personal or rights-restricted customer material to a third-party AI service unless the processing route and permission are agreed. Generated or illustrative media is reviewed for factual, rights and quality risks and does not replace customer verification.

13. Cancellation, suspension and termination

A monthly customer may give notice during the minimum term, but termination for convenience takes effect no earlier than the end of that term and the agreed monthly fees remain due until then. A Starter upfront customer may stop renewal before the current annual term ends; the upfront fee is not refundable merely because the service is no longer used.

Either side may terminate for a material breach that is not remedied within 14 days after written notice, or immediately for an irremediable material breach. We may suspend unlawful, unsafe or infringing content or a service affected by overdue undisputed payment, using notice where reasonably possible.

If we end the agreement without customer breach, we refund any prepaid amount attributable to the undelivered period. Accrued rights and properly due amounts survive termination.

14. Refunds, payment disputes and the Direct Debit Guarantee

Tell us promptly if you believe an invoice or collection is wrong. We refund duplicate, unauthorised or otherwise erroneous collections and any amount required by law or agreed as a service credit. GoCardless and bank rights, including the Direct Debit Guarantee, operate separately.

A bank refund or indemnity claim does not finally decide the underlying contract dispute. We will pause collection activity on the disputed item, reconcile the provider event and work with you to resolve any genuinely outstanding amount. We will not submit a replacement debit while it is disputed without fresh agreement or a clear provider-authorised basis.

15. Liability

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, neither side is liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings or goodwill. Our total aggregate liability arising from the agreement is limited to the fees paid or payable under it in the 12 months before the event giving rise to the claim. This business-to-business limitation remains subject to applicable reasonableness requirements.

16. Events outside reasonable control

Neither side is responsible for delay caused by an event genuinely outside its reasonable control. The affected side will tell the other, reduce the effect where reasonably possible and resume performance when it can.

17. Notices and complaints

Operational messages may use the contacts in your order. Cancellation, breach and other formal notices must be sent to the notice email or address in the order; email notice is valid when received. Complaints may be sent to hello@websitesbyarc.co.uk. We aim to acknowledge them within one working day and provide a substantive response within five working days.

18. General and governing law

Neither side may transfer the agreement without the other’s written consent, except that we may transfer it as part of a genuine sale or reorganisation while preserving your rights. A failure to enforce a term immediately is not a waiver. If one term is unenforceable, the rest remain in effect. Changes to an existing order or fixed term must be agreed in writing.

English law governs the agreement and the courts of England and Wales have jurisdiction.

Data processing schedule

This schedule applies only where Beyond Arc Ltd processes personal data for you rather than for its own sales, account, security or legal purposes.

• Instructions and purpose: we process data only to provide the website, hosting, form delivery, care and connected services in the accepted order, on your documented instructions and as required by law.
• Duration and data: processing lasts for the relevant service. It may cover customer or prospect identity, contact, enquiry, booking, order and technical event data submitted through the agreed service.
• People: data subjects may include your prospects, customers, staff, contractors and website users.
• Confidentiality and security: authorised people are bound by confidentiality. We use proportionate access control, secure transport, maintained infrastructure, logging and incident handling appropriate to the service.
• Subprocessors: you authorise the infrastructure and service providers identified in the order or privacy information. We remain responsible for required processor terms and will give reasonable notice of a material new subprocessor where the service allows a choice.
• Assistance: taking account of the processing, we reasonably assist with data-subject requests, security, breach assessment, impact assessments and regulator enquiries. We notify you without undue delay after becoming aware of a personal-data breach affecting data processed for you.
• International transfers: we use an applicable lawful transfer mechanism where a provider processes covered personal data outside the UK.
• Return and deletion: on service end we return or make available agreed customer data and delete remaining processor copies after the handover period, unless law requires retention. Backup deletion follows normal provider cycles.
• Evidence: we make information reasonably necessary to demonstrate these obligations available and support a proportionate audit no more than once annually, unless an incident or regulator requires otherwise. You bear exceptional audit costs not caused by our breach.

Beyond Arc Ltd trading as Websites by Arc
Company no. 16813460 · Registered in England and Wales
Registered office: 9 Cedar Field, Clayton-Le-Woods, Chorley, England, PR6 7RW